Q4 Community Lifecycle
First Three Steps
| Assemble Your Team | Capture Your Knowledge | Organize and Curate |
|---|---|---|
| - Community Team - Recognize top SME Contributors - Employee Volunteers - Advocacy Program for super contributors | - Use APIs to pull data from community into analytics platform to create a clearer picture | - Merge topics that are similar such as tech, technology or test, testing. |
Last Three Steps
| Put Knowledge to Work | Measure Impact | Evaluate and Evolve Strategy |
|---|---|---|
| - Gain insight based on Community behavior – repeat issues, Geographic / market specifics | - % solved - Voted / Survey effectiveness - Observed correlations | - Broadening use case for community – involving new stakeholders |
Updated about 5 years ago
What’s Next