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Four Training Modules

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Provides an overview of the platform, guidance for initial configuration of spaces / structure / topics, configuration of email, ideas and KB (article) configuration. Overview of plugins & themes, outgoing email and notifications.

101 Training Prologue

  • Content Types/Nodes: Main objects within AnswerHub
  • Administration Training: Administrative Roles and Tools
  • Moderation Training: Moderation Roles and Tools
  • Permissions & Configurations Training: Granular Permissions for Roles, Users, Groups, Spaces

Content Types/Nodes Overview

  • 101 Understanding Content Types & Topics
  • 101 Communicating Updates to your End-Users

Administrative Training

  • Admin Training Checklist
  • Administrative Training Objective
  • Community Visibility Dependent on Administrative Features
  • Discussing the Basics for Initial Setup of User Facing AH Community Features
  • Intro to Admin Panels and Features in the Admin Console
    • SITE
    • CONTENT
    • USERS & GROUPS
    • ANALYTICS
    • PLUGINS
  • 101 Intro to AnswerHub Platform and Effects from Administrative Features
    • Describing the AnswerHub Platform
    • Key Areas & Configurations for Administrative Features in the Admin Console
    • SITE
    • CONTENT
    • USERS & GROUPS
    • ANALYTICS
    • PLUGINS

Content & Moderation Training

  • Content & Moderation Training Checklist
  • Content and Moderation Overview
  • Common Ways that Moderation May be Staffed / Structured
  • 101 Moderation & Content Curation
    • Additional Features Available to Moderators in the Community UI
      • From the user profile menu
      • From the user profile edit icon drop-down menu
      • From the gear menu on content
      • From the user avatar drop-down
    • Additional Features Available to Moderators in the Admin Console
      • Automated Features
      • Manual Features
    • Moderation Best Practices
  • 101 Managing you Community as a Moderator
    • Four Main Ways Content will Make its Way to the Moderation Queue
    • Community UI Relevant to Standard Users in the Moderation Group
    • Admin Console UI Relevant to Moderators
      • CONTENT
      • USERS & GROUPS

Permissions & Configurations Training

  • Permission & Configuration Training Checklist
  • Permissions Overview
    • Review the Mechanics of Setting Permissions
    • Discussing Permissions for the 5 Default Groups in AnswerHub
      • Group Weight
      • Group Membership
    • Best Practices for Permissions
  • Configurations
    • Notifications
    • Incoming Email
    • Configuring Ideas
  • 101 Managing Permissions
    • Granting Permissions
      • USERS & GROUPS
      • Weighting
      • Permissions Table
  • Making Permission Changes
  • Permission Conflicts
    • Resolving a Permission Conflict
    • Testing Permissions

Updated about 5 years ago

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